Return and Refund Policy

At Queen Essentials, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help. Please review our return and refund policy for details.

Returns

  • Eligibility: Items must be returned within 30 days of delivery. To be eligible for a return, items must be in their original condition, unworn, unused, and with all original tags and packaging.
  • Non-Returnable Items: Certain items, such as undergarments, perishable goods, or customized products, are not eligible for returns.
  • Proof of Purchase: A receipt or proof of purchase is required to initiate a return.

Return Process

  1. Contact Us: Email our support team at queenessentials.ecom@gmail.com to initiate a return. Please include your order number and a description of the issue.
  2. Approval: Once your return is approved, we will provide you with detailed instructions and the return shipping address.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.

Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: Refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
  • Partial Refunds: In some cases, partial refunds may be granted (e.g., for items returned outside the 30-day window but still in good condition).

Exchanges

  • Exchanges are subject to product availability. If you wish to exchange an item, please contact us at [Your Email]. If the item is unavailable, we may issue a refund instead.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damaged item and your order details. We will arrange a replacement or refund at no additional cost.

Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund. After this window, cancellations may not be possible as orders are processed quickly.

Contact Us

If you have any questions or need assistance, feel free to reach out to us at queenessentials.ecom@gmail.com. We’re here to help!